Last updated: 2026-07-16
Where does Mongrila deliver?
Mongrila currently accepts delivery requests within India, subject to courier serviceability. International delivery is not available through this website checkout.
How long does order processing take?
Confirmed orders are normally processed within one to two business days. Orders placed on public holidays or high-volume sale days may require additional time.
What are the estimated transit times?
- Many metro locations: approximately 3–5 working days after dispatch.
- Non-metro locations: approximately 5–8 working days.
- Remote or hilly areas: approximately 7–12 working days.
These are estimates, not guaranteed delivery dates. Weather, courier capacity, local restrictions and address issues can affect transit.
How much is shipping?
Shipping is free when the product subtotal is ₹599 or more. A standard shipping charge of ₹79 may apply below that amount. The final total is confirmed before payment or dispatch.
How is tracking provided?
Tracking may be sent by WhatsApp, SMS or email after dispatch. Contact sales@mongrila.in with your order number when a shipment exceeds the estimated timeline.
What if the parcel appears damaged or tampered?
Do not consume a visibly damaged, leaking, unsealed or tampered product. Photograph the outer packaging, shipping label and product, preserve all packaging and contact support promptly.
Incorrect or incomplete address
Customers are responsible for providing a complete address and reachable mobile number. Additional delivery charges may apply when a parcel is returned because of an incorrect address, repeated failed delivery or customer refusal.