Last updated: 2026-07-16
Information you provide
You may provide your name, mobile number, email address, delivery address, PIN code, order details, enquiry text and product or batch photographs when contacting Mongrila or placing an order request.
Information collected automatically
When analytics or security services are configured, the website may process technical information such as IP address, browser type, device type, referring page, page interactions and approximate location derived from network information.
How information is used
- To respond to enquiries and product-support requests
- To verify and process orders, payments and delivery
- To prevent fraud and protect the website
- To handle returns, replacements and legal obligations
- To improve website content and customer experience
WhatsApp and third-party platforms
This website can open WhatsApp, Amazon and other third-party services. Their processing is governed by their own privacy policies. Do not send sensitive medical records or payment credentials through an unverified message.
Payment information
Mongrila should not request card PINs, OTPs or online-banking passwords. When an online payment provider is configured, payment credentials are handled by that provider; Mongrila may receive transaction references and payment status.
Retention and security
Information is retained only as reasonably necessary for orders, customer support, accounting, fraud prevention and legal compliance. Reasonable administrative and technical safeguards are used, but no internet transmission is completely risk-free.
Your requests
For a privacy question or lawful data request, contact sales@mongrila.in. Identity verification may be required before fulfilling a request.