Last updated: 2026-07-16
Which orders may qualify?
A replacement or refund review may be available when a product is delivered damaged, defective, leaking, unsealed or different from the confirmed order.
Which products are normally not returnable?
For health and hygiene reasons, opened, used, partially consumed or customer-tampered ingestible products are normally not eligible unless the issue is verified as a product defect. Change-of-mind returns are not accepted after dispatch.
How do I report a problem?
Contact sales@mongrila.in or WhatsApp +91 97799 11101 as soon as possible. Include:
- Order number and registered mobile number
- Delivery date
- Clear explanation of the issue
- Photographs or an unedited opening video showing the parcel, shipping label, seal and product
When can an order be cancelled?
Contact support promptly. Cancellation is generally possible before dispatch. Once a parcel has entered the courier network, cancellation may not be available.
How are approved refunds processed?
Approved refunds are normally initiated to the original payment method within 7–10 working days. Banks and payment providers may need additional processing time. Cash-on-delivery refunds may require verified bank or UPI details.
Replacement conditions
Replacement is subject to stock availability, successful issue verification and serviceability at the delivery address. Keep the product and all original packaging until the support team completes the review.