Welcome to Mongrila.com (“Website”, “We”, “Us”, “Our”). By accessing or using this website, you agree to the following Terms & Conditions. If you do not agree, please do not use this website.
1. General
Mongrila.com is an e-commerce platform offering health and wellness products. By purchasing from our website, you confirm that you are at least 18 years old and capable of entering a legally binding agreement.
2. Products & Services
All products listed on our website are subject to availability.
We reserve the right to modify, discontinue, or change any product at any time without prior notice.
Product images shown are for representation and may vary slightly from actual items.
3. Pricing & Payments
All prices displayed on the website are final and inclusive of applicable taxes (unless mentioned otherwise).
We reserve the right to change prices anytime.
Payments are processed securely through Razorpay.
We do not store or access your card/bank/UPI details; Razorpay handles all payment information.
4. Orders & Cancellations
We may accept or reject any order at our discretion.
Orders can be cancelled only before they are shipped.
Once shipped, cancellation may not be allowed.
In case of order cancellation by us, the full amount will be refunded.
5. Shipping & Delivery
Delivery times shown on the website are estimates, not guarantees.
Delays may occur due to courier issues, holidays, or external conditions.
You must provide accurate address and contact details for successful delivery.
6. Refund & Return Policy
Our Refund & Cancellation policy applies to all orders. Key points:
Refunds are issued only for damaged, defective, or incorrect products.
Refunds (if approved) are processed within 7–10 working days to the original payment method.
Products once used or tampered with are not eligible for returns.
For complete details, refer to our Refund Policy page.
7. User Responsibilities
By using our website, you agree to:
Provide correct information
Not misuse the website
Not attempt fraud, unauthorized access, or activities that may harm the website or users
Use products responsibly as per instructions
8. Intellectual Property
All content on this website, including text, images, logos, graphics, and product information, is the intellectual property of Mongrila.com.
Reproduction or copying without permission is prohibited.
9. Limitation of Liability
Mongrila.com is not responsible for any loss, damage, or misuse arising from website use, product use, or delays in delivery.
We are not liable for any indirect, incidental, or consequential damages.
10. External Links
Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
11. Policy & Terms Updates
We may update these Terms & Conditions at any time. Updates will be posted on this page with the latest revision date.