Thank you for shopping with Mongrila.com. This Shipping Policy outlines how and when your orders are delivered.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
Estimated delivery timelines after dispatch:
Metro Cities: 3–5 working days
Non-metro / Rural Areas: 5–8 working days
Remote / Hilly regions: 7–12 working days
Note: Delivery timelines may vary depending on courier partner availability, weather, strikes, or other unforeseen situations.
3. Shipping Charges
Standard shipping charges may apply based on your location and final order weight.
Shipping charges (if applicable) will be shown during checkout before you make the payment.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp.
You can track your shipment using the courier partner’s tracking page.
5. Incorrect Address / Failed Delivery
Please provide accurate address and contact details.
If delivery fails due to:
Incorrect/incomplete address
Unreachable phone number
Customer unavailability
…the courier may attempt re-delivery. If the package returns to us, re-shipping charges may apply.
6. International Shipping
Currently, Mongrila.com does not offer international shipping.
Shipping is available only within India.
7. Delays Beyond Control
Mongrila.com is not liable for delays caused due to:
Courier partner delays
Natural disasters
Festive rush
Political disturbances
COVID/Health restrictions
8. Order Not Received
If your order has not arrived within the expected timeline:
Check the tracking link
Contact the courier
If still unresolved, email us at [your email] with your order ID
We will coordinate with the courier partner on your behalf.
9. Damaged or Tampered Package
If you receive a damaged or tampered package:
Do not accept it
Take photos/video
Contact us immediately
Replacement or refund will be provided as per our Refund Policy.