We at Mongrila.com (“We”, “Us”, “Our”) respect your privacy and are committed to protecting your personal information.
1. Information We Collect
We may collect:
• Name
• Email address
• Phone number
• Billing & shipping address
• Payment details (processed by Razorpay)
2. Payment Processing
Payments on this website are processed securely through Razorpay. We do not store your card, bank, or UPI details — Razorpay handles transactions and complies with industry-standard PCI-DSS security. Razorpay
3. Use of Information
We use your data to:
• Process order & payments
• Contact you regarding order updates
• Provide support and services
• Improve our website experience
4. Cookies & Tracking
Our site may use cookies to enhance user experience and analyze traffic.
5. Third Parties
Razorpay and other service providers may process your data strictly to perform their services.
6. Changes
We may update this policy — updates will be posted here.
Contact
📧 Email: [your support email]
📞 Phone: [your phone number]
✅ Mongrila.com – Refund & Cancellation Policy
Refunds Policy
• Prepaid orders: Refunds are processed through Razorpay only. Razorpay
• Refund requests are accepted only if product is damaged / incorrect.
• Refunds (if eligible) will be issued to original payment method within 7-10 working days.
Cancellations
• Orders can be cancelled within 24 hours if not shipped.
• Once shipped / delivered, cancellation isn’t allowed.
Non-Refundable
• Digital products (if any) once delivered
• Change of mind after dispatch
How to Request Refund
• Contact at [support email/WhatsApp number]
• Share order number + reason + photos (if damaged)
✅ Mongrila.com – Terms & Conditions
• By buying on Mongrila.com, you agree to these terms.
• All items sold are subject to availability.
• We reserve the right to cancel or refuse orders.
• Prices & offers can change without notice.